Q. How a Registered user can place an order in this web site ?
IF YOU ARE A REGISTERED CUSTOMER TO SITE :
Step 1: Go to the product you wish to Buy.
Step 2: Click on "Details ",
Step 3: Click on" Request Quotation " A "Login form "form will appear for filling in your Login details.
Step 4: Fill the LOGIN DETAILS and submit it. ( Note: Remember your password always.) You are guided BACK to your product page.
Step 5: Now click on "Request Quotation" beside the product. Request quotation FORM appears.Fill in the form and Click SUBMIT.
Step 6: Its done, you will get a QUOTATION with best price offer and also our Customer care division will be in touch with you.
D. Once your receive a Quotation you can accept it and pay by any of the payment methods. Payment Methods, like QR CODE SCAN/ GOOGLE PAY/PAYTM/ Bank details provided for IMPS/RTGS/NEFT. Also, a COD(Cash on Delivery ) option given, where 50 % amount has to be transferred by any of the payment methods mentioned, and information of payment has to be informed to our Customer care 8008895680 / by Phone/ whats app/ SMS.
Q. How a new user can place a request for product information he is interested in ?
IF YOU ARE A NEW CUSTOMER/USER TO THE SITE :
Step 1: Go to the product you wish to Buy.
Step 2: Click on the " Request Quotation", a " CREATE AN ACCOUNT "form will appear for filling in your Login details.
Step 3: Fill the form and submit it. This will make you a registered user of buyxavier. (Note: Remember your password always.) You are guided back to your product page.
Step 4: Now click on "Request Quotation" beside the product. Request quotation FORM appears.Fill in the form and Click SUBMIT.
OUR CUSTOMER CARE WILL SEND A QUOTATION AND CONTACT YOU WITH ALL TECHNICAL DETAILS YOU NEED.
Q. Getting interested product technical details & Customer care call back process for a already registered user
STEP 1: Go to the product you wish to purchase.
Step 2: Now click on "Request Quotation" beside the product. Request quotation FORM appears.Fill in the form and Click SUBMIT.
YOU HAVE SENT YOUR QUOTATION REQUEST SUCCESSFULLY, AND OUR CUSTOMER CARE DEPT WILL CONTACT YOU ON TECHNICAL DETAILS, PAYMENT AND DELIVERY TIME.
Q. if I need any Demonstration of machine prior to buying ,whom to contact ?
If the user needs/wishes to see the machine demonstration prior to placing an order the following is the method to do so.
If you are a NEW USER
Step 1: Go to the product you wish to see the demonstration, IF A DEMO OPTION IS AVAILABLE .
Step 2: Click on "Request Demo", a " CREATE AN ACCOUNT "form will appear for filling your Login details.
Step 3: Fill the form and submit. This will make you a registered user of buyxavier. ( Note: Remember your password always.) You are guided back to your product page.
Step 4: Now click on "Request Demo" beside the product. POP UP form with details to be filled in appears.
Step 5: Fill the form completely and Click SUBMIT.
Step 6: You will be guided to the Product page with a Message "YOUR DEMO REQUEST IS TAKEN, DEMO DETAILS WILL BE INFORMED TO YOU BY OUR CUSTOMER CARE DIV SOON, our Customer care will call you to reconfirm the demo date and time, any changes in demonstration day/time will be intimated to you.
Q. How many days it takes for delivery once I order ?
The normal time for delivery of any order is 5 to 15 working days. Subject to Force major conditions. ( As mentioned in Terms of services)
Q. Can I order goods on COD Basis ?
Yes, the goods can be ordered on COD Basis. by following the normal BUY ONLINE steps. once you reach the payment stage, you will see the payment modes, in which a COD option is given where you can Pay 50% amount through QR Scan / Google pay/ Paytm, Phone pe or by NEFT/IMPS/RTGS to our bank account. After payment of 50% for the COD option, the customer has to intimate Customer care on 8008895680 by Call/ what's app, SMS that payment is made.
Q. Can I return goods after taking delivery ?
The Return policy is mentioned in the TOS(Terms of Service) section. However, Goods which are mentioned as NON-RETURNABLE on the site at the product page cannot be returned.
Q. Do you charge for posts made in Your FREE SERVICE for staff requirement or Job requirement ?
NO, we do not charge, its a FREE and Complimentary service to Medical fraternity from www.buyxavier.com
Q. If any service issues how to inform and Whom to contact ?
www.buyxavier gives at most importance to the service of machines.
On top of the home page "REQUEST FOR SERVICE" BOX is prominently placed, by Clicking on the "REQUEST FOR SERVICE" Box, a pop-up SERVICE FORM, appears, with details of logged-in customer auto-filled. The customer has to Fill the following: INVOICE NO, MACHINE NAME, MACHINE MODEL, WARRANTY DETAILS, NATURE OF PROBLEM, and CLICK "SUBMIT"
OUR SERVICE DEPARTMENT WILL CONTACT YOU AS SOON AS POSSIBLE TO SOLVE THE SERVICE PROBLEM.
Q. Does Xaviermed Private Limited has GST Number?
YES
GST NUMBER 36AAACX2646Q1ZR
Q. Does Xaviermed Private Limited has DRUG LICENCE Number?
YES
DRUG LICENCE Number is TS/HYD/2021-76930
