Returns & Refunds
Terms & Conditions of www.buyxavier.com(XMPL) must be met by a user for the return of a product and refund of the amount.
In case of NON-RETURNABLE items(Mentioned below the product), the user by agreeing to buy the particular product, the user understands that the item is “non-returnable”, and for such items, no request for product return will be entertained by buyxavier.com (XMPL).
For items where” NON-RETURNABLE” Clause is not mentioned, the following clauses apply,
Step 1: The customer has to notify buyxavier.com(XMPL) through our website/portal and the site/portal will respond promptly.
Step 2: Once a request for a product return/compliant request is received,buyxavier.com(XMPL) shall initiate the internal process to have the item picked up from user through logistics partner/ XMPL direct employee.
The returning option will be at the sole discretion of buyxavier.com(XMPL) and return/refund requests will be considered in the following cases.
- If products are received by a user in damaged condition.
- Due to a product complaint, after verification by com(XMPL)
- If any sterile product received in already opened condition.
- Incorrect processing of order where a user receives a wrong product of that order.
- Supply of lesser quantity than ordered for, unless otherwise already intimated to user/buyer, and with the consent of user/buyer dispatch is initiated.
- In case of dispatch, period exceeds 30 days after order confirmation and payment receipt, unless otherwise a dispatch period is mentioned to user/buyer and consent take by BUYER/USER.
- For a return/refund, user/buyer has to initiate the return request within 48hrs of receipt of product. A) Products received in unopened and unused condition ONLY are considered for return/Refund. B) If Package is “opened”, but returned item is “UNUSED” and original packing undamaged though opened, User will not be eligible for a full refund in amount but will be eligible for a “credit note”/ replacement with an item of higher value, on receipt of difference amount of the new item of higher value.
- The user/buyer can cancel the order from buyxavier.com(XMPL) “order tracking”/ by calling customer care , if the material already NOT dispatched, if the buyer cannot see dispatch details or confirmed by customer care , a full refund can be sent on cancellation of the order at such stage. In case dispatch details already showing in “ORDER TRACKING” the user has to contact Customer care by phone or send an email through site/portal.
- For order values,>Rs.10,000/-, products can only be fully exchanged, and “not refunded” in case of any manufacturing defects, or transit damages/breakages.
- These return policy terms will prevail over any terms mentioned in earlier sections if applicable.