Returns & Refunds
Terms & Conditions of www.buyxavier.com(XMPL) must be met by a user for the return of a product and refund of the amount.
In case of NON-RETURNABLE items(Mentioned below the product), the user by agreeing to buy the particular product, the user understands that the item is “non-returnable”, and for such items, no request for product return will be entertained by buyxavier.com (XMPL).
For items where” NON-RETURNABLE” Clause is not mentioned, the following clauses apply,
Step 1: The customer has to notify buyxavier.com(XMPL) through our website/portal and the site/portal will respond promptly.
Step 2: Once a request for a product return/compliant request is received,buyxavier.com(XMPL) shall initiate the internal process to have the item picked up from user through logistics partner/ XMPL direct employee.
The returning option will be at the sole discretion of buyxavier.com(XMPL) and return/refund requests will be considered in the following cases.
- If products are received by a user in damaged condition.
- Due to a product complaint, after verification by com(XMPL)
- If any sterile product received in already opened condition.
- Incorrect processing of order where a user receives a wrong product of that order.
- Supply of lesser quantity than ordered for, unless otherwise already intimated to user/buyer, and with the consent of user/buyer dispatch is initiated.
- In case of dispatch, period exceeds 30 days after order confirmation and payment receipt, unless otherwise a dispatch period is mentioned to user/buyer and consent take by BUYER/USER.
- For a return/refund, user/buyer has to initiate the return request within 48hrs of receipt of product. A) Products received in unopened and unused condition ONLY are considered for return/Refund. B) If Package is “opened”, but returned item is “UNUSED” and original packing undamaged though opened, User will not be eligible for a full refund in amount but will be eligible for a “credit note”/ replacement with an item of higher value, on receipt of difference amount of the new item of higher value.
- The user/buyer can cancel the order from buyxavier.com(XMPL) by calling customer care , if the material already NOT dispatched, if the buyer cannot see dispatch details or confirmed by customer care , a full refund can be sent on cancellation of the order at such stage. In case dispatch details already sent to customer , the user has to contact Customer care by phone or send an email through site/portal.
- For order values,>Rs.10,000/-, products can only be fully exchanged, and “not refunded” in case of any manufacturing defects, or transit damages/breakages.
- These return policy terms will prevail over any terms mentioned in earlier sections if applicable.